Start Connectivity Test
Start the connectivity test to ensure the Mesh Gateway has connectivity to the Border Gateway.
Start Connectivity Test
After the Mesh Gateway has been mounted, use the Deployment app to begin the Connectivity test. This checks if the Mesh Gateway can connect with the Silvanet Cloud.
Tap Confirm & Start Connectivity Test.
After reaching the Border Gateway, the Connectivity Test begins.
If the Connectivity test was successful, a success message appears. Tap Show Device Details.
The Device Details screen appears. You have add any additional information in the Notes field.
Border Gateway is not reachable
If the Silvanet Cloud could not reach the Border Gateway, troubleshooting information is provided.
If the Border Gateway could not be reached, the following dialog appears.
Check the following to troubleshoot connectivity:
Power supply: Check the power supply. Is the PoE correctly connected to mains power source, solar panel correctly connected to Border Gateway, solar panel correctly oriented towards the sun (at noon), no obstructions in front of the solar panel. After ensuring the device has a power supply, tap, Keep Device Original Location to restart the connectivity test.
Superconductors not fully charged: Wait for the Border Gateway to be fully charged. If the device has not had sufficient time to charge the superconductors, wait until it has been fully charged. After the device has been fully charged, tap, Keep Device Original Location to restart the connectivity test.
Border Gateway has no connection to a mobile network: It is possible the location where the Border Gateway has been mounted does not have connectivity to a mobile network. In this case, the device needs to be relocated to a location where it has connectivity. After relocating the Border Gateway, tap Reset Device to Current Location which restarted the connectivity test.
After checking these issues, tap Confirm & Restart Connectivity Test.
The Device Details screen appears showing the current status of the test. Tap Reset Device.
If you have moved the Border Gateway, tap Reset Device to Current Location. The Connectivity Test is restarted.
If you attempted other troubleshooting tasks such as checking power supply or waiting for the Border Gateway to be fully charged, tap Keep Device Original Location. The Connectivity Test is restarted.
After restarting the Connectivity Test, the Silvanet Cloud attempts to reach the Border Gateway. If successful, the Connectivity Test successful message appears.
Signal too weak from neighboring gateways
If the Mesh Gateway could reach another Mesh Gateway but the signal is too weak, troubleshooting information is provided.
If the Device connectivity is too low, the following dialog appears.
Check the following to troubleshoot connectivity:
Check device orientation: Make sure the Mesh Gateway is oriented towards the sun at 12:00 noon (northern/southern hemisphere). After confirming it is oriented in the correct direction, retry the Connectivity Test.
Wait for the device to be charged: If the superconductors in the device discharged during transit or were stored in a box or backpack, it can take some time to charge the superconductors and switch on. Give the device at least a half-day to charge then retry the Connectivity Test.
Find another location: If after confirming the device is oriented properly and is charged, the Mesh Gateway may be deployed too far away from the neighboring gateways. Move the device 60m (200ft) closer to an active gateway using the network map, then restur the Connectivity Test.
After checking these issues, tap Confirm & Restart Connectivity Test.
The Device Details screen appears showing the current status of the test. Tap Reset Device.
If you have moved the Border Gateway, tap Reset Device to Current Location. The Connectivity Test is restarted.
If you attempted other troubleshooting tasks such as checking power supply or waiting for the Border Gateway to be fully charged, tap Keep Device Original Location. The Connectivity Test is restarted.
After restarting the Connectivity Test, the Silvanet Cloud attempts to reach the Border Gateway. If successful, the Connectivity Test successful message appears.
Mesh Gateway is not reachable
If the Silvanet Cloud cannot reach the Mesh Gateway you are deploying, use the same troubleshooting steps as described in Signal too weak from neighboring gateways.
Last updated
