Mesh Gateway Connectivity Test

Start the connectivity test to ensure the Mesh Gateway has connectivity to the Border Gateway or neighboring Mesh Gateways.

The Mesh Gateway must be registered before the Border Gateway has been mounted. If this step has not been followed, see Register Mesh Gateway.

Run Connectivity Test

Use the Deployment app to begin the Connectivity test. This checks if the Mesh Gateway can connect with any neighboring Mesh Gateways or Border Gateways.

1. After mounting the Mesh Gateway, tap Confirm & Start Connectivity Test.

Start Connectivity Test

1. The Deployment app begins to connect with a Border Gateway.

Connect to Border Gateway

1. The Mesh Gateway then runs the connectivity test and attempts to connect to another Mesh Gateway or Border Gateway.

Connectivity Test running

1. If the Mesh Gateway could connect, a success message appears. You can close the dialog and continue deploying the next device or tap Show Device Details.

Successful Connectivity Test

1. The Device Details screen appears. You can add additional information in the Notes field such as relevant details about the deployment location.

Device Details

Troubleshooting errors

Border Gateway not reachable

If the Silvanet Cloud could not reach the Border Gateway, troubleshooting information is provided.

1. If the Border Gateway could not be reached, the following dialog appears.

Troubleshooting

1. Review the information provided in Border Gateway not reachable for troubleshooting information.

Signal too weak from neighboring gateways

If the Mesh Gateway could reach another Mesh Gateway but the signal is too weak, troubleshooting information is provided.

1. If the Device connectivity is too low, the following dialog appears.

Device connectivity low

You can close the dialog and after troubleshooting. To return to this screen, tap the Mesh Gateway icon on the map.

1. Check the following to troubleshoot connectivity:

• Check device orientation: Make sure the Mesh Gateway is oriented towards the sun at 12:00 noon (northern/southern hemisphere). After confirming it is oriented in the correct direction, retry the Connectivity Test.

• Wait for the device to be charged: If the superconductors in the device discharged during transit or were stored in a box or backpack, it can take some time to charge the superconductors and switch on. Give the device at least a half-day to charge then retry the Connectivity Test.

• Find another location: If after confirming the device is oriented properly and is charged, the Mesh Gateway may be deployed too far away from the neighboring gateways. Move the device 60m (200ft) closer to an active gateway using the network map, then restart the Connectivity Test.

1. After troubleshooting, tap Confirm & Restart Connectivity Test.

Restart Connectivity Test

If you had closed the dialog, the Device Details screen appears showing the current status of the Test.

Tap the circular arrow to restart the Connectivity Test.

Device Details

1. If you have moved the Mesh Gateway to a new location, tap Reset Device to Current Location. If the Mesh Gateway is still in the same location, tap Keep Device Original Location.

Mesh Gateway location

Mesh Gateway not reachable

If the Silvanet Cloud cannot reach the Mesh Gateway you are deploying, use the same troubleshooting steps as described in Signal too weak from neighboring gateways.

Next Steps

With the Mesh Gateway now connected to the Silvanet Cloud, go ahead and continue mounting the remaining Mesh Gateways in the deployment plan.