Border Gateway Connectivity Test

Run Connectivity Test

Use the Deployment app to begin the Connectivity test to determines if the Border Gateway can connect with the Silvanet Cloud.

1. After mounting the Border Gateway, tap Confirm & Start Connectivity Test.

1. The Silvanet Cloud attempts to reach the Border Gateway. A popup dialog appears over the map with a progress indicator. This popup can be minimized by selecting Collapse Pop-Up.

1. If the Silvanet Cloud could reach the Border Gateway, a Connectivity Test successful message appears. Tap Show Device Details or Close to dismiss the popup dialog.

1. If you have tapped Show Device Details, the following screen appears. You can add additional information in the Notes field.

1. After making changes, close the Device details screen. The changes are then updated in the Silvanet Cloud.

Troubleshooting errors

Border Gateway not reachable

If the Silvanet Cloud could not reach the Border Gateway, troubleshooting information is provided.

1. If the Border Gateway could not be reached, the following dialog appears.

1. Check the following to troubleshoot connectivity:

• Power supply: Check the power supply. Is the PoE correctly connected to mains power source? Is the solar panel correctly connected to Border Gateway, correctly oriented towards the sun (at noon), and no obstructions in front of the solar panel.

• Border Gateway not fully charged: Wait for the Border Gateway to be fully charged. If the device has not had sufficient time to charge its superconductors, wait until it has been fully charged.

• Border Gateway has no connection to a mobile network: It is possible the planned location for the Border Gateway does not have connectivity to a mobile network. In this case, the device needs to be relocated to a location where it has connectivity.

1. After troubleshooting, tap Confirm & Restart Connectivity Test.

1. If you have moved the Border Gateway to a new location, tap Reset Device to Current Location. If the Border Gateway is still in the same location, tap Keep Device Original Location.

1. After restarting the Connectivity Test, the Silvanet Cloud attempts to reach the Border Gateway. If successful, the Connectivity Test successful message appears.

1. Tap Close to dismiss the dialog or tap Show Device Details.

Next Steps

With the Border Gateway now connected to the Silvanet Cloud, Mesh Gateways can now be deployed based on the deployment plan.