FAQs

Get answers from the most commonly asked questions about Silvanet.

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If you need help deploying Silvanet Devices or using Silvanet, you can Contact Technical Support to submit a request.

Categories

General Questions	Border Gateways
Which frequency bands are used by Silvanet devices?	What happens to sensor data if the Border Gateway loses Internet connectivity?
How high above the forest floor should Silvanet devices be mounted?	Can I disconnect the solar panel from the Border Gateway?
Will solar panels on Silvanet devices degrade over time?	What causes the Border Gateway to go offline?
Do Silvanet devices require regular maintenance?	Does the Border Gateway support NB-IoT?
How do I determine if the solar panel is damaged?	How much time is required for the solar panel to charge the Border Gateway?
How do I use NFC to register a Silvanet device?

Mesh Gateways	Wildfire Sensors
What is the role of Mesh Gateways in a Site?	Why does Wildfire Sensor calibration take 14 days?
	How long after an interaction occurs with a Wildfire Sensor is it ready to detect fires?
	How long after a gas scan is the Wildfire Sensor ready?
	How do I remove a Wildfire Sensor from my Site?
	Should Wildfire Sensors be replaced if a fire occurred nearby?

Site Management	User Management
How do I add a Site?	How do I add a user?
How do I access Silvanet apps?	How do I delete a user?
How do I delete Gateways from a Deployment Plan?	How do I edit my user information?