# FAQs

## Contact Customer Service

If you need help deploying Silvanet Devices or using Silvanet, you can [Contact Technical Support](https://docs.dryad.app/dryad-documentation/resources/contact-technical-support) to submit a request.

## Categories

| General Questions                                                                                                                                                                                               | Border Gateways                                                                                                                                                                                                                          |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Which frequency bands are used by Silvanet devices?](https://docs.dryad.app/dryad-documentation/resources/general-questions#which-frequency-bands-are-used-by-silvanet-devices)                                | [What happens to sensor data if the Border Gateway loses Internet connectivity?](https://docs.dryad.app/dryad-documentation/resources/border-gateway-faqs#what-happens-to-sensor-data-if-the-border-gateway-loses-internet-connectivity) |
| [How high above the forest floor should Silvanet devices be mounted?](https://docs.dryad.app/dryad-documentation/resources/general-questions#how-high-above-the-forest-floor-should-silvent-devices-be-mounted) | [Can I disconnect the solar panel from the Border Gateway?](https://docs.dryad.app/dryad-documentation/resources/border-gateway-faqs#can-i-disconnect-the-solar-panel-from-the-border-gateway)                                           |
| [Will solar panels on Silvanet devices degrade over time?](https://docs.dryad.app/dryad-documentation/resources/general-questions#will-solar-panels-on-silvanet-devicesd-degrade-over-time)                     | [What causes the Border Gateway to go offline?](https://docs.dryad.app/dryad-documentation/resources/border-gateway-faqs#what-could-cause-the-border-gateway-to-go-offline)                                                              |
| [Do Silvanet devices require regular maintenance?](https://docs.dryad.app/dryad-documentation/resources/general-questions#do-silvanet-devices-require-regular-maintenance)                                      | [Does the Border Gateway support NB-IoT?](https://docs.dryad.app/dryad-documentation/resources/border-gateway-faqs#does-the-border-gateway-support-nb-iot)                                                                               |
| [How do I determine if the solar panel is damaged?](https://docs.dryad.app/dryad-documentation/resources/general-questions#how-do-i-determine-if-the-solar-panel-is-damaged)                                    | [How much time is required for the solar panel to charge the Border Gateway?](https://docs.dryad.app/dryad-documentation/resources/border-gateway-faqs#how-much-time-is-required-for-the-solar-panel-to-charge-the-border-gateway)       |
| [How do I use NFC to register a Silvanet device?](https://docs.dryad.app/dryad-documentation/resources/general-questions#how-do-i-use-nfc-to-register-a-silvanet-device)                                        | <p></p><h3 id="delete-one-gateway-from-a-deployment-plan"><br></h3>                                                                                                                                                                      |

| Mesh Gateways                                                                                                                                                      | Wildfire Sensors                                                                                                                                                                                                                                              |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [What is the role of Mesh Gateways in a Site?](https://docs.dryad.app/dryad-documentation/resources/mesh-gateway-faqs#what-is-the-role-of-mesh-gateways-in-a-site) | [Why does Wildfire Sensor calibration take 14 days?](https://docs.dryad.app/dryad-documentation/resources/wildfire-sensor-faqs#why-does-wildfire-sensor-calibration-take-14-days)                                                                             |
|                                                                                                                                                                    | [How long after an interaction occurs with a Wildfire Sensor is it ready to detect fires?](https://docs.dryad.app/dryad-documentation/resources/wildfire-sensor-faqs#how-long-after-an-interaction-occurs-with-a-wildfire-sensor-is-it-ready-to-detect-fires) |
|                                                                                                                                                                    | [How long after a gas scan is the Wildfire Sensor ready?](https://docs.dryad.app/dryad-documentation/resources/wildfire-sensor-faqs#how-long-after-a-gas-scan-is-the-wildfire-sensor-ready)                                                                   |
|                                                                                                                                                                    | [How do I remove a Wildfire Sensor from my Site?](https://docs.dryad.app/dryad-documentation/resources/wildfire-sensor-faqs#how-do-i-remove-a-wildfire-sensor-from-my-site)                                                                                   |
|                                                                                                                                                                    | [Should Wildfire Sensors be replaced if a fire occurred nearby?](https://docs.dryad.app/dryad-documentation/resources/wildfire-sensor-faqs#should-wildfire-sensors-be-replaced-if-a-fire-occurred-nearby)                                                     |

| Site Management                                                                                                                                     | User Management                                                                                                                                   |
| --------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| [How do I add a Site?](https://docs.dryad.app/dryad-documentation/resources/site-management-faqs#how-do-i-add-a-site)                               | [How do I add a user?](https://docs.dryad.app/dryad-documentation/resources/user-management-faqs#how-do-i-add-a-user)                             |
| [How do I access Silvanet apps?](https://docs.dryad.app/dryad-documentation/resources/site-management-faqs#how-do-i-access-silvanet-apps)           | [How do I delete a user?](https://docs.dryad.app/dryad-documentation/resources/user-management-faqs#how-do-i-delete-a-user)                       |
| [How do I delete Gateways from a Deployment Plan?](https://docs.dryad.app/dryad-documentation/resources/site-management-faqs#site-management-app-1) | [How do I edit my user information?](https://docs.dryad.app/dryad-documentation/resources/user-management-faqs#how-do-i-edit-my-user-information) |