Only users with Admin role or a reseller can add a new user.

A user with an Admin role has access to the Add User form available from the User Management view.

Currently, users with an Admin or Standard role cannot delete a user. Only Dryad can delete users.

Send a request to have a user deleted to Dryad Customer Support.

You can edit your own name and phone number if you have a Standard user role.

All fields are editable if you have an Admin role, except email field.

Select Customer Support and in the form that appears enter the following information:

• Email (required): Enter your company email address.

• CC: Another contact email address that may be helpful.

• Full name (required): Enter your full name.

• Customer Type (required): Select from

  • Reseller

  • End Customer

  • I am not a customer

• Request Type (required): Select from

  • Product Information

  • Payment & Billing

  • Shipping & Delivery

  • Deployment Assistance

  • Using Silvanet

  • About Dryad

• Description (required): Enter a detailed description of the nature of your request. If your request is about a Dryad device, provide a Device Name (for example Pilot 2 MG 5) or Device ID (for example, mg-2m2nXX-641XXX000XXXXXXX).

• Attachments: Attach a document, image file or other file type that helps explain your request.

Select Submit to send your request to Dryad Customer Service.

An email is immediately sent to the email address provided indicating Customer Support has received your request.

The Silvanet Mesh Network is based on LoRa. The frequency bands used depend on the region in which it is deployed:

• Europe: 868 MHz

• North America: 915 MHz

• Asia: 433 MHz

These are set in the Silvanet devices by Dryad.

Only users with an Admin role can add a new Site to their own organization. If you are a reseller, you can add new Sites for your clients.

If you are a user with a Standard role, request a new Site from your organization's Admin user or from your reseller.

We collected some Frequently Asked Questions about Silvanet apps (Site Management and Deployment apps) and Silvanet devices (Border Gateway, Mesh Gateway and Wildfire Sensor).

Site Management app

The Site Management app is a web-based app which is accessed using .

Accessing the Site Management app requires a user to be registered with Dryad. After registration, a user is provided with login credentials.

After logging in, the user is required to change their password.

Silvanet Deployment app

The Silvanet Deployment app is downloaded from Google or Apple Store onto a smartphone.

The same credentials used to sign in to the Silvanet Management app are used to sign in to the Silvanet Deployment app.

To protect the Silvanet device from human or animal interference and to give the device better line of sight to Mesh or Border Gateways, mount the device at least 3 m (10 feet) or higher above the forest floor.

The solar panels on Silvanet devices have been intentionally oversized to allow for performance degradation over time while still maintaining functionality.

After the Wildfire Sensor performs a set of gas scans to test the air quality, it needs approximately 30 to 60 minutes to return to normal values and be ready to detect smoldering fires.

No service required

We do not anticipate that Wildfire Sensors, Border Gateways or Mesh Gateways need to be serviced or cleaned over the lifetime of the device.

However, unusual circumstances may present additional challenges for the Border or Mesh Gateways as they have a higher energy requirement than Wildfire Sensors. However, cleaning is normally not required.

As Silvanet devices mounted vertically, these effects are minimized.

Solar panels

The solar panels are placed vertically (by intention) on a tree or pole. This position minimizes dust buildup and allows rain to wash off any dust or dirt. This vertical position is intentionally to eliminate manual servicing (cleaning).

The solar panels have been intentionally oversized to allow for performance degradation over time while still maintaining functionality.

Any interactions with a Wildfire Sensor cause a complete recalibration. This takes at least 5 days before the Sensor is ready to detect smoldering fires.

Interactions with the Wildfire Sensor are non-regular movements or activity around the Sensor that trigger a fire detection process. This could be

• Touching the Sensor, either by a human or animal that may breathe on the Sensor.

• Moving the Sensor to a new location on the tree or in the Site.

• Exhaust from vehicles (especially diesel vehicles) driving near the Sensor.

• Bringing any source of VOCs near the Sensor such as cigarettes or machinery.

When a wildfire occurs directly where the sensors are, they will, of course, be destroyed by the flames and need to be replaced, if the tree is still alive. However, they will continue to run fire detection processes up to the point when they are destroyed.

In general, after a wildfire has been detected by our Sensors and firefighting occurs in the area of the sensors, the Sensors in the area should be replaced. Also, if the Sensors that have been massively soaked in chemicals, such as to extinguish fires, they are most likely going to be contaminated and should be replaced. The sensors may continue to work, but to ensure they function, we recommend replacing them after firefighting.

However, even in cases where a fire occurred nearby, Silvanet Wildfire Sensors can survive as they are made from durable plastics and all electronic components are sealed with resin.

After a Wildfire Sensor has been deployed, the device requires 14 days to calibrate, to "settle in" to the environment in which it has been deployed.

14 days are required for initial calibration.

After calibration, the Wildfire Sensors are ready to detect fires.

If you want to remove a Wildfire Sensor from your Site, cut the treenail at the bark level and remove the device. The remaining part of the treenail will not damage the tree. However, the device will continue to appear in the Site Management app for your Site. '

Contact Dryad Support to have the device removed from the Site Management app. Provide the Device ID (Sensor or Gateway ID) to have the ID removed from the Site database.

If the Border Gateway loses network connectivity, it queues all the sensor data it receives from Wildfire Sensors and Mesh Gateways. After the network connection has be reestablished, it sends the data to the Silvanet Cloud Platform.

The same process occurs if the Border Gateway is in power saving mode.

Dryad does not recommend disconnecting the solar panel from the Border Gateway as this causes the supercapacitors of the Border Gateway to drain. The solar panel also acts as a backup power supply if the PoE is used.

If required, the Solar Panel can be disconnected from the Border Gateway.

If the Border Gateway is down due to low power, the entire Silvanet system will be offline. In this case, Mesh Gateways continue to attempt sending data to the Border Gateway but since the Border Gateway is down, the data will be lost.

In this case, a backup Border Gateway is important and should be implemented.

The solar panel needs 3 to 4 hours to charge the superconductors in the Border Gateway before it comes online.

However, if the PoE is disconnected or if a power failure occurs in the power supply, the solar panel will fully charge the Border Gateway in 1 to 2 days before it begins operating properly.

A Border Gateway may be offline due to several reasons, including:

• Connectivity strength of the device is poor.

• The device has gone into power saving mode.

• The device has not been charging.

Mesh Gateways enable large scale deployments of Wildfire Sensors across a Site.

They receive messages from Wildfire Sensors and forwards them to other Mesh Gateways within range or to Border Gateways if they are within range.

Messages sent from Wildfire Sensors hop through the Silvanet Mesh Network until they reach the Border Gateway.

Yes, the Border Gateway supports NB-IoT in cases where LTE-M is not available.

If the solar panel is not charging the Border Gateway, it may be damaged.

Disconnect the solar panel from Border Gateway and measure the voltage. It should be around 20 V. If not, it may not have sufficient light or the solar cell is damaged.

The Gen 3 Silvanet Border Gateway, Mesh Gateway and Wildfire Sensor include NFC to allow device registration using a Smartphone equipped with NFC.

1. Run the Deployment app.

2. Tap a Silvanet device from the list of devices in a Site.

3. After mounting the Silvanet device, tap Confirm and Register the Device.

4. On the Device Activation screen, tap Activation with NFC tap (Gen 3).

5. Start the activation process by holding an NFC-enabled Smartphone close to the embossed NFC Tag on the device.

6. After activation, the Deployment app automatically begins a Connectivity test.